Quality is Our Commitment
“PJR understands the importance of impartiality in carrying out its management system certification activities, manages conflict of interest, and ensures the objectivity of its management certification activities. PJR further supports a policy of public access and disclosure of information regarding its certification processes and status of certified organizations, and is responsive to complaints about its activities and the activities of its certified clients.”
PJR President & Managing Director
Process Performance Auditing (PPA)
Perry Johnson Registrars’ Process Performance Auditing (PPA) approach is more than a checklist of requirements. PJR auditors receive continuing professional development training in this approach in order to link your customer’s objectives with your process performance measurables. The focus on your organization’s need to meet or exceed customer expectations is why PJR should be your Registrar. PJR auditors strive for value in every audit by thoroughly understanding your customer’s needs, and how your organization’s management system works to ensure customer focus and meeting those needs.
Just as ISO 9001:2000 was revised to place less emphasis on documented procedures, PJR auditors understand that their emphasis should be on auditing value-added processes, not just documents.
As organization processes are designed to add value to product, PJR auditors add value by identifying areas for corrective action and continual improvement through Process Performance Auditing.
Credibility is Our Reputation
PJR is fully accredited and in good standing with all of the agencies whose seals are shown on our accreditations page. The fact that PJR has achieved and maintained certification from all of these accrediting bodies means that our practices have satisfied the strict definition of quality established by the most exacting experts in the quality field. There is no better guarantee of quality to offer to our clients.
Service is Our Strength
At PJR, our goal is to provide the highest quality of service at the most affordable price. In many cases we are able to save our clients the cost of travel expenses by having auditors located close to clients’ sites. Our diversified geographical base and our rapid growth means that each year we can do this better than the year before. Our auditing staff, a mix of full-time and subcontracted auditors, gives us the best of both worlds. Full-time auditors help to provide consistency in auditing practices, while the subcontract auditor pool increases PJR’s breadth of industry experience and client proximity, helping clients to save on travel expenses.
PJR’s Customer Service Department is a further measure of our strong commitment to service. Our Service Representatives are available to answer questions, troubleshoot problems, send informational updates, and generally serve as a quick point of contact between our customers and various departments within PJR.