ISO 20000 is the first ever international standard for IT service management. Its main focus is continual improvement of IT services. The standard works by setting benchmarks for companies based on evidence. Achieving these benchmarks proves that a company is capable of consistent excellence.
A certificate in this service management standard (SMS) ensures customers the services your company provides are reliable, efficient, and of great quality. It sets specific requirements for multiple controls that ultimately improve an SMS.
This standard can be utilized by any company that wishes to achieve best practices standards of IT service management. Provide customers with peace of mind through consistent, high quality service with an ISO 20000 certification.
The White House – Cybersecurity National Action Plan
According to the White House, the Obama Administration is “working to implement a Cybersecurity National Action Plan (CNAP) that takes near-term actions and puts in place a long-term strategy to enhance cybersecurity awareness and protections, protect privacy, maintain public safety as well as economic and national security, and empower Americans to take better control of their digital security”.
Every government agency is now required to identify and prioritize their IT assets based on value and most at-risk, and the Department of Homeland Security is increasing the amount of Federal civilian cyber defense teams to a total of 48, a dramatic increase.
ISO/IEC 20000 is the first international standard for IT service management – it is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. (Read more…)